Creating loyal workers in the outsourcing world may seem like some fairy tale in the digital world. But, is it really possible to create an atmosphere of trust, respect and honesty in a niche where attrition rate is on a record high? Last time, I have shared my five tips on how you can successfully manage your virtual team and this time, I’ll give you an insider’s approach on how your business can grow one seed at a time – through harnessing the power of dedicated and motivated teams, wherever they are located in the world.
Flexibility at work
Outsourcing, telecommuting, freelancing, remote work, virtual assistance and and so on.. What do they have in common? Value – that they bring to your business. Just take a look at this infographic and you’ll see how working from home is fast becoming the norm, embraced even by a few Fortune 500 companies. The temporary is now the new ordinary in an age where independent contractors and on-call workers are competing with sourcing vendors and agencies. More brick and mortar businesses are seeing amazing results from those who work remotely than those in the office. Does it mean that virtual teams are better than your traditional team?
The Invisible Tie that Binds
For many years, I have managed people in various locations that making them all work together for a common goal seemed like a climb to Mt. Everest. I’ve worked with managers and teams in the same office and I come to realize that when people work closer, they often take things for granted. Soon, your office becomes a breeding ground for complacency. There were instances when team leaders would go through all the trouble of sending unnecessary emails when their teams are just a few feet away. It could have been faster if they cross that physical distance and announce the news themselves. It’s just that with virtual teams, people are making the extra effort to make collaboration work – helping them maximize the best tools around. It is the absence of face time that helped, I’d say.
Building Engagement in Dynamic Teams
Those who offer remote work as an option has already taken one step forward in motivating a person to be at his/her best. It’s a win-win for both. Now, the question is: Can you build the same loyalty in the world of outsourcing? Whether you source locally or offshore, it is 100% possible if you put in mind that it’s not technology that makes your business – it’s your people. Trust is the very foundation of it all. You will always reap what you sow, so start to genuinely care and give your team the chance to shine. Be fair. Treat everyone with due respect. Encourage them to ask questions and be open to dialogue. You may never know that the next big idea is just waiting to unfold.