Just where do you draw the line between your worker’s right to choose and your business security? In more than two decades of working with mobile teams across the globe, I have experienced firsthand how the global workforce is quickly shaping this new generation of mobile and motivated workers who are willing to work anywhere on computing devices of their choice. Whether they use personal or corporate supplied tools to meet the company’s expectations, these workers still need to access your organization’s network and applications. Now, this freedom comes with the risk of getting access to untrustworthy content online, other than losing visibility and control over what your team is working on. How can you support this need for mobility and easy access to your business resources without sacrificing security of your data then?
The Great Mobile Mindset Shifts
Those who are doing business traditionally are still locked in old school ways where IT is concerned. They may even be tied with the usual cycles of software development. While you can engage your workers with questions to make sure they are the right fit for you, especially when you’re outsourcing, you will have to find that balance still. These BYOD ( bring your own device ) workers are more diverse than you think and by developing a new set of policies that allow them to mix freedom with responsibility, you may just secure the agile business that you seek for – in the need to adapt to these consumerization of mobile devices and change as a whole.
Being Proactive is the First Step
Empowering your new breed of mobile workers means approaching your business in a new light. You don’t have to risk information security in the need to innovate either. Having a comprehensive policy will allow your team to work securely anywhere, even on virtual desktops. While it’s your job to secure your business data and applications, you can also support your worker-owned smartphones, tablets, laptops, hybrids and netbooks. You have to define how your mobile worker will provision for the tools and how they will use these devices for work. Although most outsourced providers are equipped with their own, if you’re starting to open this option to your employees, you can offer some stipend to encourage buy-in or offer affordable plans that will encourage them to buy these tools of the trade with the service plans of their choice. By having this shared ownership, you have to let your mobile workers know that there are certain limits where access to data is concerned, including passwords and encryption.
Dealing with Consumerization and Innovation
While consumerization and usage of these mobile devices can foster new relationships between your team and your business, know that an empowered worker can drive innovation to your cause. They know that these gadgets are good and they want to use its fullest potential to help you succeed. It might even surprise you that by supporting the BYOD concept, you may just stop your top talent from leaving. It may sound simple, but it all takes careful planning as you:
1. Secure enterprise services that allow your workers to connect from any device. This means strong authentication where applications, VPN and Wi-Fi, are concerned. You have to make sure that your workers can utilize any platform to access data – securely.
2. Draft a comprehensive plan that effectively ensures your mobile workers will comply, even over various geographic locations.
3. Keep a backup of important data in case someone accidentally modifies or changes the one you share online with everyone.
4. Train your workers on how to use data and applications safely as learning is the key to reducing risks.
In short, keep the balance between human and technical so you can empower a flexible team to be at their most productive. Are you ready to trust your mobile team?