Seventhman Blog

  1. Conquering the Cultural Divide

    "cultural divide"Back in the 90’s, I remember hearing lots of news on the future of business as going ‘global’.  With technology today, time and place almost cease to exist as it bridges workforce across the cultural and geographical divide.  No longer does the adage ‘Divide and Conquer’ holds true these days, as collaboration happens in a speed of type.  The only question left now is: Have we really mastered our way through this global game?

    Is Having a Global Mindset Your Ultimate Key to Outsourcing Success?

    If you’ve watched the controversial TV series, Outsourced, you might as well know that adapting is more than a skill these days; it’s a must if you want to tackle problems together with your outsourced team and have an almost seamless collaboration process.  You may be too enthusiastic to work, only that it leads to frustration just because you forgot to do your research on your outsourced team’s culture, which affects the way they think and do things.  We are all stewards of global capital these days and having a global mindset is a social skill, just as important as technical skills.  How open are you to working with people in different cultures?

    Harnessing the Collective Brain

    One of the major impediments when it comes to success in outsourcing is not only the case of innovation, but also of the ‘Us versus Them‘ mentality that defeats the whole idea of team work in the first place.  This makes it easier to blame somebody just because s/he is from a culture totally different from yours.  Just how well you understand the culture beyond your own is crucial in building the trust you need to make your outsourcing efforts work.

    Get Out of Your Bubble

    You may not be too eager to learn more about the culture of your outsourced team, and the challenge here is to stretch yourself just a bit and do more than just trying to get work outsourced into foreign countries.  What are the customs of the countries you’re outsourcing to?  When you overcome this cultural divide with your willingness to learn, you can be better attuned to the pros and cons of taking your business on the global arena.

    When the office doesn’t anymore define the place of work, it doesn’t matter if your workers are on the same building, a floor below, or on a country thousands of miles away.  It’s a hot trend that businesses work with talent from any place on the planet, attracting an untapped gold mine of skills, of the best people you can find for your team.  The economic pie is growing and you have the power to make things work.

    The choice is yours.  Are you ready to stretch your mindset this 2012?

  2. What Value Does Outsourcing Bring to Your Business?

    "business value outsourcing"If outsourcing is a valuable commodity these days, how come businesses are still clueless about what they’re getting for their money?  In times when cost cutting is trending, outsourcing is delivering the goods, no doubt.  A survey made on the State of Outsourcing 2011 ( done by the London School of Economics ) showed that of 1,135 respondents, 95% agreed about how outsourcing reduced the cost of operating their business.  Does this mean that profit is the ultimate marker in defining the value of your outsourced project?

    The Not-So Paradigm Shift

    It’s tough to focus from outsourcing results to business value, and calculating such is still a work in progress.  So, how do we even begin?  It may have to start with the dreaded ‘I’ word, as in: Innovation.  There are plenty of reasons why businesses outsource and it has been a common practice to outsourcing administrative work – the cost effective way.  But more than calculating the financial benefits of your outsourced contract, what exactly are you getting when you opted to get more for less?

    Scalability or Competitive Edge?

    Outsourcing is not really new and over the last decade, the amount of work outsourced expanded dramatically.  What can’t be outsourced these days?  Still, many are bogged down in the management of these outsourcing contracts that take them away from innovating processes to adding long-term value to the business.  Most outsourcing vendors focus too much on the cash-cow syndrome, trying to cut deals and bait clients with the lowest cost imaginable.  Yes, this can be great for competition, but it will not bring sustainable value in the long run.

    Quantity Doesn’t Mean Success

    The real business value of outsourcing comes into play when the quality of the results or work gained contributes to meeting corporate goals, or even exceeding it.  You shouldn’t measure your success with the number of outsourced workers or the number of transactions made by the vendor of your choice.  Are you practicing due diligence in partnering with your 3rd party provider?

    Do You Have What It Takes to… Change?

    When things go wrong, are you willing to abandon the cause?  Perhaps, it’s high time to leave processes and technologies that don’t deliver results.  Have you monitored your key performance indicators lately?  Issues do happen in outsourcing, but it can be detected and resolved before it morphs into a cancer that will eat on the health ( and wealth ) of your business.

    The trend on outsourcing looks good and there’s no limit to what you can outsource today.  The challenge now is coming up with new and creative ways for outsourcing to add value to your business, and make sure that efforts made will deliver results with stunning consistency.