Seventhman Blog

  1. What You Don’t Know About the Global Workforce

    "global workforce"The global workforce is rising and we can’t ignore it this time.  What started as tech startups are now operating online services to countries across the globe.  We hear plenty of businesses join the global market, as they utilize workforce from countries like India, Philippines, Mexico, China and so on.  There have been plenty of predictions written in the outsourcing arena as well and too many success stories to tell.  But little do many know that it all started with a dream… a seed that took plenty of time and money to grow into a global business, thanks to the help of outsourced service providers.

    Let’s take for example the case of  Xoom, a business that provides money transfer service to 30 countries.  If you notice, the industry once dominated by Western Union is now having to compete with businesses online which employ workers offshore to provide customer service on a much more personal and cultural level.  This strategy can also help where customer service is called for.

    Yet, there are those who view this as a monopoly on a global scale – where cost is the main driver to winning the game.  Not everyone has a happy ending to tell and managing a global workforce is a daunting task.  If you want to succeed, you need to have a global mindset that’s open to new ways of thinking and solving problems, no matter where you are located.  It’s all about agility – in talent, management, and culture as each business face this new world where expertise becomes a rarity.  Just how can you set up a business utilizing the best skills at the right cost?

    Having a mix of workers from various backgrounds can become an asset or a challenge.  Just imagine this: By the year 2050, there will be an estimated 1.5 billion people who are 65 years and older.  Demand for labor will increase and the median age as well, as technologies make it easier for people to work anytime, anywhere.  As global networks grow, we will realize that the more diversity we have, the better it will be for us to come up with solutions.  The question now is: Are we ready to learn how to work with people outside our demographics.. so we can bring out the best in everyone?

    Perhaps, we’re one step closer to crushing these road blocks in this age of uncertainty, where we will have to find ways to working around time zones and trust issues – which is the most basic problem of them all.

  2. The Future of Outsourcing: Rising Trends and Predictions

    "outsourcing trends"Last year’s outsourcing scene has been marked with plenty of talks on cloud computing and many have been debating on how sustainable it is for businesses to take a plunge into outsourcing these days, especially when negative sentiments about it is on the rise.  There are speculations on how emerging technologies will help bring outsourcing to the next level, making it possible for people to collaborate easier – anytime, anywhere.  The new year brings a mixed feeling of hope and gloom when it comes to the trends that will shape the outsourcing world from what we know today.

    The Dirty Li’l Secret.. Remains Untold

    When offshore outsourcing has been blamed to contribute to unemployment in the U.S., it only makes sense for large businesses to declare that they are creating more work at home… or do they, really?  Perhaps, lack of transparency has compelled the move for rallying this anti-outsourcing bill that will seek to punish those who are moving business offshore.  It only makes sense, as a protectionist act that any country will be compelled to do when the economy is down.  By offering local government incentives, this may drive companies to look for talents on shore – from crowdsourcing, rural sourcing, insourcing to near sourcing.

    When Opportunity Lost Means Opportunity Gained

    As outsourcing deals get smaller, we can see new price models that are tailor-made to fit every client’s budget and needs, no matter how small their enterprise really is.  Last year, IAOP (International Association of Outsourcing Professionals) predicted that we will see a surge of BRIC countries – Brazil, Russia, India and China, as major outsourcing hubs.  There will be more room for innovation and outsourcing to work hand-in-hand when it comes to technologies, collaboration and strategy – for coming up with value-added services in a higher demand, more than ever.  A stronger emphasis will be set on various social media platforms in the hunt for global talent and we will expect to see a rise in job matching/freelance portals on the Web.

    Outsourcing: Embracing the Risk

    It may be too late to bring back jobs on shore and there are still many who are taking the risk to outsource some or most functions of their businesses, offshore.  And to outsourcing vendors, they may just have to take on the risk of signing for several smaller contracts than going for a large deal.  You may not like to hear it, but lower labor cost is always the top driver for companies to consider offshore outsourcing.  You may put a lid on top of this running water, but it won’t hold businesses off from outsourcing, though you can slow down the process.  In the end, one has to ask:  Is outsourcing the cause.. or the effect of a much bigger problem out there?

    Will 2012 be the end of offshore outsourcing?  How about 10, 20, 30… 50 years from now?  You may have to see the world in a bigger picture – climate changes, world population, global economy, inflation, technology shift and so on.. It’s really too soon to tell..