In these difficult economic times, are you struggling to survive? If you have any problems paying your financial agreement, please contact us during the first incident. Our dedicated team is at your disposal to take into account your personal circumstances and enter into a mutually beneficial payment agreement with you, subject to authorization. If we have previously confirmed by email that you have met our eligibility criteria, we must now decide whether a deferral of payment is appropriate in their particular circumstances, for example. B of the terms that remain on your agreement with us. We hope you will appreciate that we have received a large number of deferred payment requests and that we take them for some time, so please continue to carry with us, you do not need to contact us, your monthly payments will not be recovered in the meantime. If we believe that a deferral of payment is appropriate, we will contact you by email to submit to an amendment agreement setting out the conditions under which we are willing to process your application. At this point, you will receive further instructions and we will ask you to respond with your digital signature within 5 days so that we can complete your application. Please note that, for security reasons, we need a separate form for each financing agreement you have with Volkswagen Financial Services South Africa. We always strive to do what you need, but if you are not satisfied with the service provided to you in relation to your financial agreement, please use the following options to contact you. Sign in or sign up to manage your account online. View your agreements, make payments, ask for compensation and process your data. It`s simple and contactless.
It`s easy to keep control of your agreement online. You can use your online account to make quick and easy changes by selecting your brand below: We want to keep your vehicle data up to date in order to get your financial contract valid for the duration. Don`t forget to log in to your account to update us with the new registration number. You can stay abreast of your agreement, wherever and whenever you want, by logging into your online account. From posting your agreements and updating your data to changing your payment date or even requiring a reminder, all at your own. If you have a finance or business lease, you currently cannot manage your account online. Please use the other options on this page to contact you. The debit account must be held on behalf of the policyholders. In order to protect our employees and continue to support our customers, we offer reduced telephone service. We only take calls between 9 a.m. and 5 p.m., Monday to Friday.
Don`t call if your request is urgent. If you are experiencing financial difficulties, please complete this form. As described below, you can use our websites for information and alternative methods to manage your financial agreement. Thank you for your patience and understanding at this difficult time. A deferral of payment is an agreement that allows you not to make payments for up to 3 months. During this period, your agreement is not considered late or reports a negative impact on your credit file. Applications for deferred payments are subject to an aptitude test; This should ensure that it does not worsen your financial situation depending on your individual circumstances. For more information, click here on our full page for Volkswagen Financial Services FAQs. We recommend that you stay in touch with us and update us if your personal data changes during the duration of your contract. Have you moved to a new home, changed your contact information or personal data, including insurance? Please update us. If you have payment problems for your contract, please contact us via this online form.