The global workforce is rising and we can’t ignore it this time. What started as tech startups are now operating online services to countries across the globe. We hear plenty of businesses join the global market, as they utilize workforce from countries like India, Philippines, Mexico, China and so on. There have been plenty of predictions written in the outsourcing arena as well and too many success stories to tell. But little do many know that it all started with a dream… a seed that took plenty of time and money to grow into a global business, thanks to the help of outsourced service providers.
Let’s take for example the case of Xoom, a business that provides money transfer service to 30 countries. If you notice, the industry once dominated by Western Union is now having to compete with businesses online which employ workers offshore to provide customer service on a much more personal and cultural level. This strategy can also help where customer service is called for.
Yet, there are those who view this as a monopoly on a global scale – where cost is the main driver to winning the game. Not everyone has a happy ending to tell and managing a global workforce is a daunting task. If you want to succeed, you need to have a global mindset that’s open to new ways of thinking and solving problems, no matter where you are located. It’s all about agility – in talent, management, and culture as each business face this new world where expertise becomes a rarity. Just how can you set up a business utilizing the best skills at the right cost?
Having a mix of workers from various backgrounds can become an asset or a challenge. Just imagine this: By the year 2050, there will be an estimated 1.5 billion people who are 65 years and older. Demand for labor will increase and the median age as well, as technologies make it easier for people to work anytime, anywhere. As global networks grow, we will realize that the more diversity we have, the better it will be for us to come up with solutions. The question now is: Are we ready to learn how to work with people outside our demographics.. so we can bring out the best in everyone?
Perhaps, we’re one step closer to crushing these road blocks in this age of uncertainty, where we will have to find ways to working around time zones and trust issues – which is the most basic problem of them all.